Privacy Policy
Last updated: January 2026
This Privacy Policy explains how Opportunity Toolkit collects, uses, and protects your personal information. We are committed to handling your information responsibly and transparently.
Who We Are
Opportunity Toolkit is an Australian-based career document service. We prepare professional resumes, cover letters, and career strategy documents for individuals across Australia.
Information We Collect
We collect personal information that you provide directly to us through our intake forms, communications, and uploaded documents.
Contact and account information: Your name, email address, phone number (if provided), and location (city or suburb and state).
Career and professional information: Your work history, including employers, job titles, responsibilities, and achievements. Your education, training, and qualifications. Licences, clearances, and professional memberships. Skills, strengths, and career goals. Target roles and industries.
Supporting materials: Documents you upload, such as existing resumes, position descriptions, certificates, and portfolio items. Referee details you choose to provide.
Service information: Your service preferences, feedback on drafts, and communications with us about your project.
Payment information: We do not store your credit card or bank details. Payment processing is handled securely by our payment providers (see “Who We Share Your Information With” below).
Technical information: When you visit our website, our hosting provider automatically collects standard server log data, including your IP address, browser type, and pages visited. We do not currently use analytics or tracking technologies beyond essential website functionality.
How We Use Your Information
We use your personal information to:
Deliver our services: Prepare your career documents, communicate with you about your project, deliver drafts and final documents, and process revision requests.
Process payments: Facilitate secure payment processing through our payment providers.
Improve our services: Understand how our services are used and identify ways to improve them.
Communicate with you: Respond to your enquiries, send project updates, and provide information you have requested.
Meet legal obligations: Maintain records as required by Australian tax law and respond to lawful requests from authorities.
We only use your information for the purposes outlined above or as otherwise permitted by law.
Who We Share Your Information With
We share your personal information only with service providers who help us deliver our services. We do not sell your personal information to third parties.
Payment processors (such as Stripe, PayPal, and Afterpay) process your payments securely. They receive only the information necessary to complete your transaction.
Cloud storage providers (such as Google) securely store your documents and enable us to deliver your completed materials through your client portal.
AI technology providers (such as Anthropic) assist in preparing your career documents. Your career information is processed through their systems to help draft your materials. See “How We Use AI” below for more detail.
Website hosting providers (such as WP Engine) host our website and store data submitted through our forms.
All service providers are contractually required to protect your information and use it only for the purposes we specify.
Overseas Disclosure
Some of our service providers are located overseas, primarily in the United States. This includes our payment processors, cloud storage provider, AI technology provider, and website hosting provider.
Before sharing your information with overseas providers, we take reasonable steps to ensure they handle your information in accordance with Australian privacy standards. This includes reviewing their privacy practices and, where available, entering into data protection agreements.
How We Use AI
We use artificial intelligence technology to assist in preparing your career documents. Your work history, education, skills, and career goals are processed through Anthropic’s Claude API to help draft your materials.
What this means for your information:
Anthropic does not use information processed through their commercial API to train their AI models. Data is automatically deleted from Anthropic’s systems within 7 days of processing.
All AI-generated content is reviewed and finalised by qualified human professionals before delivery. The AI assists with drafting; it does not make decisions about your materials without human oversight.
We retain your documents and project files separately, in accordance with our data retention policy below.
Data Retention
We retain your information for as long as necessary to provide our services and meet our legal obligations.
Project files (your intake form responses, drafts, and final documents) are retained for 12 months after your project is completed. This allows us to assist with follow-up requests and support any revision needs.
Account information is retained until you request deletion. This enables us to recognise you if you return for additional services and maintain your document history.
Financial records (invoices and payment records) are retained for 5 years as required by Australian tax law.
Communications related to your project are retained with your project files.
After the relevant retention period, we securely delete or de-identify your information.
You may request deletion of your information at any time (see “Your Rights” below). Note that we may need to retain certain information to comply with legal obligations.
Cookies
Our website uses essential cookies to enable core functionality, such as page navigation, secure form submission, and remembering your preferences. These cookies do not track your browsing activity or collect personal information for advertising purposes.
We do not currently use analytics cookies, advertising cookies, or tracking pixels.
If this changes in future, we will update this policy and provide appropriate notice.
Email Communications
We send transactional emails related to your project, including order confirmations, document delivery notifications, and project updates. These emails are necessary to provide our services.
We do not currently send marketing emails. If we introduce marketing communications in future, we will only send them with your consent, and you will be able to unsubscribe at any time.
Your Rights
You have the right to:
Access your information: Request a copy of the personal information we hold about you.
Correct your information: Ask us to correct any information that is inaccurate, incomplete, or out of date.
Request deletion: Ask us to delete your personal information, subject to our legal obligations to retain certain records.
Withdraw consent: Where we rely on your consent to process information (such as for marketing communications), you may withdraw that consent at any time.
To exercise any of these rights, contact us at contact@opportunitytoolkit.com.au. We will respond to your request within 30 days.
Complaints
If you have concerns about how we have handled your personal information, please contact us first at contact@opportunitytoolkit.com.au. We take privacy concerns seriously and will work with you to resolve any issues.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
Website: www.oaic.gov.au
Phone: 1300 363 992
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements.
When we make changes, we will update the “Last updated” date at the top of this policy. For significant changes that materially affect how we handle your personal information, we will provide prominent notice on our website.
We encourage you to review this policy periodically.
Contact
If you have questions about our Privacy Policy or how we handle your personal information, please contact us here or at contact@opportunitytoolkit.com.au.