Terms of Service.

These terms govern our working relationship. They describe what you can expect from us and what we need from you. By placing an order, you agree to these terms.

What We Provide

We provide professional career document services for the Australian job market: resumes, cover letters, career playbooks, and career document assessments. We help you present your genuine experience strategically.

Our services are organised into two streams:

• Create: Career document development from scratch (Resume Package, Cover Letter Package, Career Playbook, The Works)
• Refine: Career document assessment and improvement (Career Snapshot, Audit, Full Picture, Revamp, Overhaul)

And two product categories, referenced throughout these terms:

• Application Materials: Documents for use in job applications (resumes, cover letters, revised resumes)
• Strategic Materials: Assessments, strategies, and planning tools (Audit, Full Picture, Career Snapshot, Career Playbook, Optimisation Guide)

We do not provide job placement, recruitment, legal, financial, immigration, or medical advice, and we cannot guarantee employment outcomes. Our services improve how your experience is presented. Whether that leads to interviews or offers depends on factors beyond our control.

Eligibility

Our services are available to individuals aged 18 years and over. By placing an order, you confirm that you meet this requirement.

Payment

Payment is due at the time of order. We accept credit card, debit card, Google Pay, and Afterpay. If payment fails, your order will not proceed until payment is resolved. All prices are in Australian dollars.

Australian Consumer Law

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. These include guarantees that services will be provided with due care and skill, will be fit for any purpose you make known to us, and will be delivered within a reasonable time.

You are entitled to a remedy if services fail to meet these guarantees. For major failures, you may choose a refund or compensation. For minor failures, we will re-perform the service or provide a partial refund at our discretion. Nothing in these terms limits your rights under Australian Consumer Law.

Our Satisfaction Guarantee

The consumer guarantees above always apply. Beyond those statutory rights, here’s what we commit to. We do not offer refunds for change of mind.

For Application Materials: If you believe we haven’t met professional standards, contact us within 14 days of final delivery. If the issue is a genuine quality concern (for example, the work contains errors, doesn’t reflect the information you provided, or falls short of professional standards) we’ll make it right at no additional cost, up to and including a full refund if warranted. If you’d like further revisions to work that meets professional standards, this is what your included revision round is for. If you’ve already used your revision round, additional rounds are available for a fee.

For Strategic Materials: These are professional assessments and planning tools delivered as complete works. If you believe a Strategic Material contains errors, omissions, or fails to meet professional standards, contact us within 14 days of delivery and we’ll address it.

Drafts and Revisions

This section applies to the Create stream only. Refine products do not include draft review or revision rounds. Strategic Materials are delivered as complete works and do not include revision rounds. Revised documents produced as part of a Revamp or Overhaul order are not eligible for revision rounds.

Reviewing your drafts: Before we finalise your documents, you’ll receive drafts for review. You have 4 business days to provide feedback on direction, emphasis, or content. If we don’t hear from you in time, we treat that as approval and proceed to finalisation. If you’d prefer to skip the draft review stage entirely, you can opt out during your Professional Profile.

Revisions after delivery: Each Application Material includes one revision round after final delivery. Revisions cover minor adjustments and phrasing tweaks to content we created, as well as corrections to any errors on our part.

Revisions do not cover:

• New information not provided in your intake
• Changes to your career direction or target roles after delivery
• Repositioning or new strategic direction
• Additional documents beyond your original order

These are changes in scope, not revisions. If your circumstances change after we deliver, we’re happy to help, but this may require a new engagement or additional fees. Revision requests must be submitted within 14 days of final delivery. Additional revision rounds beyond what’s included may incur fees.

Upgrades

A $75 credit applies to all upgrades, whether within the Refine stream or from Refine to Create, regardless of which Refine product you originally purchased.

Within Refine: If you upgrade from an Audit to a Revamp (same document), $75 is credited and you pay $50. If you upgrade from a Full Picture to an Overhaul, $75 is credited and you pay $125.

Refine to Create: $75 is credited toward any Create product, regardless of which Refine product you originally purchased.

Career Snapshot: The Career Snapshot is free and does not attract an upgrade credit. However, Career Snapshot recipients may be issued a discount code for use on paid products at our discretion.

Cancellations

Once payment is received, work on your project begins promptly.

Create stream: If you cancel before draft delivery, you will receive a 50% refund. The remaining 50% covers strategic analysis and preparation already undertaken. If you opted out of the draft review stage, cancellation is not eligible for refund once intake has been submitted, as work proceeds immediately to finalisation. After draft delivery, cancellations are not eligible for refund.

Refine stream: You are eligible for a 50% refund until delivery.

If you are dissatisfied with the quality of work delivered, our Satisfaction Guarantee applies.

Your Responsibilities

You agree to:

• Provide accurate, truthful information about your experience and qualifications
• Respond to clarification or consultation questions within 4 business days
• Review drafts and provide feedback within 4 business days

Accuracy: We build your documents from what you tell us. We cannot verify your credentials, employment history, or achievements. You are responsible for ensuring all information you provide is accurate. If inaccurate information leads to problems with your documents or their use, that responsibility rests with you.

Responsiveness: We provide opportunities throughout the process for you to shape direction, clarify details, and provide feedback. If we don’t receive a response within 4 business days, we’ll proceed using the information available. Any limitations in the final deliverables resulting from incomplete information are not our responsibility.

Acceptable Use

We reserve the right to decline or discontinue service if:

• Information provided is unlawful, defamatory, discriminatory, or offensive
• You request content that is fabricated, misleading, or misrepresents your qualifications
• Communications with our team are abusive, threatening, or harassing

If we discontinue service for any of these reasons, standard cancellation terms apply.

Turnaround Times

Create stream: Drafts are delivered within 2 business days of intake submission. Once we receive your feedback, finals are delivered within a further 2 business days. Total active work time is 4 business days. If you opt out of the draft review stage, your finals are delivered within 4 business days of intake submission.

Refine stream: Assessment products (Career Snapshot, Audit, Full Picture) are delivered within 2 business days. Revamp products (Revamp, Overhaul) are delivered within 3 business days. For Revamp and Overhaul orders, the audit report(s) and revised document(s) are delivered together in a single delivery.

Turnaround times are measured from intake submission and pause while we’re waiting on your response. The clock resumes when we hear back from you. These are estimates, not guarantees. Circumstances outside our control may occasionally cause delays. We’ll notify you if this happens.

How We Use AI

Our process is designed by humans, guided by humans, and quality-assured by humans. A practitioner shapes strategic direction, reviews at multiple checkpoints, and works through verification collaboratively. Within that structure, artificial intelligence plays an integral role.

AI operates within frameworks we’ve developed and refined, executing our methodology: analysing your intake information, developing strategic positioning, identifying your competitive advantages, calibrating your professional voice, and drafting your documents. Your personal information is not used to train AI models.

Intellectual Property

You own your documents. The final resumes, cover letters, and other deliverables are yours to use as you wish.

We retain our methodology. Our frameworks, templates, processes, and strategic approaches remain our intellectual property. You may not resell, redistribute, or repurpose our methodology or any templates provided.

Limitation of Liability

To the maximum extent permitted by law, our liability is limited to the fees you paid for the specific service in question. We are not liable for:

• Employment outcomes (interviews, job offers, career progression)
• How third parties (employers, recruiters, ATS systems) respond to your documents
• Consequential losses arising from use of our services
• Issues arising from inaccurate information you provided

Confidentiality

We treat all information you provide as confidential. Your career details, documents, and personal information will not be shared with third parties except as required to deliver our services or as required by law.

Data Retention

We retain your project files for 12 months after final delivery to support any follow-up requests. After this period, project files are deleted. You can request earlier deletion at any time by contacting us.

Privacy

We collect and use your personal information in accordance with our Privacy Policy. By using our services, you consent to this collection and use.

Changes to These Terms

We may update these terms from time to time. Material changes will be posted on this page with an updated revision date. Continued use of our services after changes constitutes acceptance.

Governing Law

These terms are governed by the laws of Victoria, Australia. Any disputes will be resolved in the courts of Victoria.

Contact

If you have questions about our Terms of Service, please contact us or email contact@opportunitytoolkit.com.au.