Frequently Asked Questions
Below you’ll find answers to common questions about our services, process, pricing, and what to expect. If yours isn’t covered, get in touch and we’ll respond within one business day.
About Our Services
We create professional career materials: resumes, cover letters, and Career Playbooks.
Our core service is the Resume Package, built from a comprehensive intake process that captures your experience, goals, and target direction. From there, you can add what you need:
- Cover Letter Package: $200
- Career Playbook: $200
Everything works together. Your resume, cover letter, and Career Playbook tell a consistent story. Purchase individually or bundle and save.
We also offer the Audit and Revamp for people who already have a resume but want expert assessment ($75 for the Audit, $125 for the Audit and Revamp).
All services include ATS optimisation and industry-specific tailoring as standard.
Click “Get Started” and complete your Professional Profile. It takes 30-45 minutes and asks about your career history, goals, strengths, and the context we need to position you effectively.
The form is comprehensive because shortcuts lead to generic documents. We’re gathering everything required to develop your strategic positioning before writing begins. Most services ask far less and fill the gaps with assumptions.
Your progress saves automatically, and you can return anytime within 90 days if you need to step away. Once submitted, you’ll receive confirmation and we’ll begin work on your documents.
Yes. We offer two options depending on what you need.
The Resume Audit ($75) gives you a detailed assessment of your current document: what’s working, what isn’t, and specific recommendations for improvement. You’ll know exactly where you stand and what to prioritise.
The Resume Revamp ($150) goes further. We take your existing resume and restructure, rewrite, and optimise it using the same strategic approach we apply to resumes built from scratch. You get the Resume Audit, and a professionally refined document.
If you’re unsure which is right, the Audit is a good starting point. If it reveals issues beyond surface-level fixes, you can apply the $75 toward a full Resume or Revamp.
We never fabricate, exaggerate, or misrepresent. Our verification systems make embellishment structurally impossible. We’re transparent about what we can and cannot deliver. We treat every client with the same rigour regardless of career stage or budget. We make genuine value visible. We don’t invent it, and we won’t push you into buying something you don’t need.
Most services start with templates and fill gaps with assumptions. Automated tools promise volume: dozens of resumes, hundreds of applications, something will stick. We believe quality beats quantity. One strategically positioned application will outperform fifty generic ones.
That’s why we start with strategy: comprehensive analysis of your background, competitive position, and target market before a single word is written. Our systems are built on research, not instinct. AI assists where it adds genuine value; strategy, positioning, and quality assurance remain human judgements.
Not yet, but we’re building these out. LinkedIn profile optimisation, government applications, and selection criteria responses all require specialised frameworks, and we’re developing them properly rather than rushing something generic.
If you need help with any of these now, get in touch and we’ll discuss your options.
How We Work
Using AI is no longer optional in this industry. But using it poorly produces generic, detectable content. Letting it run unsupervised undermines the strategic thinking that makes documents effective. We’ve solved that problem.
We’ve built frameworks that encode what actually works: how recruiters scan documents, how tracking systems filter candidates, what influences hiring decisions. Not instinct. Research. These systems produce consistent excellence that individual writers working from instinct don’t replicate. AI lets us apply this systematised expertise with precision.
Human practitioners drive every strategic decision: positioning, competitive differentiation, achievement framing, quality assurance. These are judgement calls, not algorithmic ones. Your documents sound like you because they’re grounded in what you told us and shaped by humans throughout. You can walk into an interview and discuss every element confidently, because everything is true and defensible.
Genuine excellence, not compromise.
Yes. ATS optimisation is built into everything we produce.
But let’s clear up a common myth. You’ve probably heard that 75% of resumes get rejected by ATS before a human sees them. That statistic has no credible source. Research shows 92% of these systems don’t auto-reject at all.
The real issue is visibility. Over three-quarters of recruiters search and rank candidates by keywords. If your resume doesn’t contain the right terms for your target roles, you don’t get rejected. You just don’t get found.
We optimise for that. Your documents include the terminology, skills, and phrasing that make you visible when recruiters search. Formatting is clean enough to parse correctly. And because we tailor everything to your specific targets, the keywords aren’t generic. They’re strategic.
Click “Get Started” and complete your Professional Profile. It takes 30-45 minutes and asks about your career history, goals, strengths, and the context we need to position you effectively.
Your progress saves automatically, and you can return anytime within 90 days if you need to step away. Once submitted, you’ll receive confirmation and we’ll begin work on your documents.
You’ll receive a confirmation email within minutes. We then review your submission and develop your strategic positioning: how best to frame your experience for your target market.
Once the strategy is set, we draft your documents. You’ll receive them within your selected turnaround time, along with an opportunity to request changes. If we need clarification, we’ll reach out by email.
Yes. Every document is built from your strategic positioning, not a template. We analyse your target industry, the roles you’re pursuing, and the competitive landscape, then tailor language, emphasis, and structure accordingly.
This includes ATS optimisation as standard: keywords relevant to your target roles, industry terminology, and formatting that parses correctly.
Pricing & Policies
Our core resume service is $250. Cover letters are $150 for the first and $100 for any additional. The Career Playbook is $200. If you need all three, The Works bundle is $500, saving you $100.
Already have a resume? The Resume Audit is $75 for a detailed assessment. The Resume Revamp is $150 and includes the audit plus a full revision.
Standard turnaround is 5-7 business days from when you submit your intake form. If you need things faster, Priority Service cuts that to 3-4 days for an additional 20% of your order.
All prices include ATS optimisation and industry-specific tailoring. No hidden fees.
Your order includes one comprehensive revision round. If something isn’t right, let us know and we’ll address it.
If you’re genuinely unsatisfied after revisions, contact us and we’ll work out a fair resolution. Our goal is materials you’re confident using.
No. Anyone who does is overpromising.
We can’t control who reads your application, what internal candidates exist, or what a hiring manager decides. No service can.
What we guarantee: strategically positioned materials that are accurate, professionally presented, and designed to get you in the room. From there, it’s your expertise that carries you through.
You’ll receive a confirmation email within minutes. We then review your submisYes. We collect only what’s necessary to create your materials, and we never share your details with third parties.
Your information is handled in accordance with Australian privacy law. For full details, see our Privacy Policy.